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Please allow up to 5 working days for orders to be processed and shipped

Please note due to the recent adverse weather, floods and high winds deliveries are taking longer please allow up to 10 working days for items to arrive

FAQs

FAQs

Frequently Asked Questions

 

Do you ship internationally?

We currently only ship to the UK, but this may change in the future.

 

When will my order arrive?

We aim to ship your order within 5 working days, but please allow up to 12 working days for this during busy periods such as restocks. All orders are sent Royal Mail tracked 48, which is approximately 2-3 days, but due to the current situation this can vary and take longer. If you have not received your order 14 days after receiving your dispatch email, please contact us and we will assist.

 

Do you accept returns or exchanges?

We can only offer returns or exchanges if an item is incorrect or faulty. Any returns or exchanges will be considered on a case by case basis.

  

Do you do custom/wholesale orders?

We are currently not taking custom/wholesale orders as I need to focus on keeping up with my own stock levels, but this is something that could be possible in the future.

 

I've ordered more than once, can you combine my orders?

We cannot combine multiple orders due to the lack of traceability. It is physically possible to do, but I have made the decision not to due to previous experiences of charge backs when two orders have been sent together. This way I have proof of postage for all orders.

  

If you haven't found the answer to your question on this page, please send us a message on social media or use the form on the Contact Us page.